(08) 8931 2254
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(08) 8931 2254
(08) 8931 2254
Book Now

What is Our Commitment to You?

  • Last Updated: 09/07/2026
Our Commitment to you. Termite Treatment Guarantee (Free Service Period). Free service periods are issued on a 12-month basis from the date of completion of the chemical termite management system and extendable for an additional 12 months at the time of an annual termite inspection (cost is incurred for annual termite inspection) being carried out. The free service period will remain current when the annual termite inspection has been arranged with us by you and carried out within 12 months of the last annual termite inspection and the chemical reapplications to the installed termite management system have been carried out at the recommended intervals as stated by Northern Rock Pest Control on your certificate of treatment/installation. If active termites are found after the completion of a termite management system or within a current free service period and termites have been proven to have gained entry via bridging or breaching of the installed termite management system, then we will, free of charge, carry out a visual termite inspection to determine the termite entry point(s) and carry out any remedial work required to rectify the termite ingress issue. No free service periods are offered for termite ingress at unprotected areas of structure. The free service period does not include any repairs or replacement to damaged timbers or building structural elements/fixtures/furniture/personal items, or any financial loss because of termite attack.

Your responsibility: It is your responsibility to ensure termite inspections are conducted at intervals prescribed by Northern Rock Pest Control, as outlined in your most recent termite inspection report. Any conducive conditions and recommendations in these reports must be addressed for free service periods or warranties to remain valid. If we report any live termites within 50 metres of the protected structure or property boundary (whichever is closer) during a termite inspection, the termite activity must be treated to maintain the validity of the free service period or warranty. If you suspect termite activity before your next scheduled inspection, you
must immediately inform us. It is crucial not to disturb the treated areas. Do not disturb or make building alterations in the chemically treated zone without consulting us, as any disturbance or breach of the installed termite barrier will void any free service periods or warranties offered.

Related Questions

No. Silverfish in Darwin homes do not bite, sting or spread disease, and they are harmless to people and pets. The problem with silverfish is the damage they do to books, paper, clothing and stored food, not any risk to your health.
Silverfish feed on starch, paper and natural fibres, so they damage books, documents, photos, wallpaper, cotton and linen clothing, and dry pantry food. In a Darwin home they often work through stored boxes, wardrobes and roof spaces before you notice them.
Silverfish thrive in humidity, and Darwin’s climate keeps them active all year, not just in the wet season. The grey silverfish common here also copes with normal indoor humidity, so it keeps going through the dry. They shelter in dark, undisturbed places like cupboards, drawers, bookshelves and roof voids.
Reducing moisture and storing paper, clothing and food in sealed containers helps, but retail sprays are patchy because silverfish hide deep in cracks and cupboards. Northern Rock treats the areas silverfish harbour and travel across Darwin and Palmerston, which is what brings the problem under control.
There is no fixed price, because it depends on the property and how far the silverfish have spread. Northern Rock looks at the situation and gives you a free quote for the treatment that fits. Request a free quote to get started.
Darwin’s humidity means silverfish pressure is always in the background, so the best results come from treating where they harbour and keeping storage areas dry and sealed. If silverfish are becoming a problem again, Northern Rock can come back and reassess.